Privacy Policy Page

Flick Support Policy

At Flick, your satisfaction is our top priority. We are committed to delivering a smooth and enjoyable shopping experience — from browsing to delivery. Our Support Policy outlines how we assist our customers, handle issues, and ensure excellent service every step of the way.


1. Contacting Our Support Team

If you need help with your order or have any questions about our products, our dedicated support team is ready to assist you.

Contact Options:

? Email: support@flick.com.bd
? Phone: +8801763422929
? Live Chat: Available on our website (flick.com.bd)
? Social Media:
Facebook: facebook.com/flickwearbd
Instagram: instagram.com/flickwearbd
YouTube: @flickwearbd
Support Hours: Sunday to Thursday, 10:00 AM – 6:00 PM (Bangladesh Time)


2. Response Time

We aim to respond to all queries within 24–48 business hours. During special sale events or holidays, there may be slight delays — but rest assured, we're always working to get back to you as quickly as possible.


3. Order Issues

If you receive a wrong, damaged, or missing item — don't worry. Just reach out to us with your order number and details. We’ll verify the issue and arrange for a replacement or a resolution promptly.


4. Returns, Exchanges & Refunds

You can return or exchange eligible items within 7 days of receiving your order. Please make sure:
Items are unused, unwashed, and in original condition
Tags and packaging are intact
Proof of purchase (order number or confirmation email) is provided
For full details, refer to our Return & Exchange Policy.


5. Product Inquiries

Not sure about the fit, fabric, or availability of a product? Contact us — we’ll help you find the perfect size, style, or alternative option before you place your order.


6. Shipping Support

For help with tracking numbers, delays, or delivery issues, contact us with your order ID. We'll coordinate with our logistics partners to resolve the issue quickly.


7. Account & Technical Help

Having trouble with login, account access, or checkout? Let our technical support team assist you. Most issues can be fixed within a few minutes.


8. Share Your Feedback

We love hearing from you! Whether it’s a product suggestion or a comment about your shopping experience — your feedback helps us grow and serve you better.


9. Support Limitations

Please note:
Third-party delays (e.g., courier or payment gateway issues) are out of our control, but we’ll do our best to support you through them.
Personalized or discounted items cannot be returned unless they are defective.
Natural causes or force majeure affecting deliveries (weather, strikes, etc.) may delay service.


10. Need Help? Let’s Talk!

You can always reach us through:

? Email: support@flick.com.bd
? Phone: +8801763422929
? Website: flick.com.bd
? Social: @flickwearbd on Facebook, Instagram & YouTube


Team Flick is here to make your journey with us comfortable, stylish, and stress-free. Thank you for choosing us!

Flick - A Rising Star in the Fashion Industry

Flick: A Rising Star in Bangladesh’s Fashion Scene
In the fast-paced world of fashion, only a few brands manage to stand out by offering both style and substance. Flick, a homegrown Bangladeshi brand, is one such name that’s turning heads with its commitment to high-quality, trend-forward, and comfortable clothing for both men and women.

The Essence of Flick
Flick is more than just a clothing label — it’s a celebration of everyday confidence, individuality, and effortless style. Built on the foundation of modern design and quality craftsmanship, Flick is redefining casual wear in Bangladesh. The brand resonates with those who want to feel good, look good, and express their personal style through their clothing.

Main Product Line
Flick specializes in a range of comfortable and stylish essentials, focusing on:

Men’s & Women’s T-Shirts: Made with soft, breathable cotton, Flick’s t-shirts are perfect for daily wear — combining minimalist design with a perfect fit.

Polo Shirts: Tailored for smart-casual looks, Flick’s polos bring a blend of sophistication and comfort, great for both work and weekends.

Underwear: Flick is also stepping into essentials that matter most — offering well-fitted, high-quality underwear designed for all-day comfort.

Each piece is designed with attention to fabric quality, fit, and style, making Flick a go-to choice for those who value simplicity with flair.

Trendsetting Designs
At Flick, fashion is about more than just trends — it’s about expression, comfort, and confidence. The brand consistently introduces fresh collections that reflect a modern, casual lifestyle. Whether it's a laid-back tee or a clean-cut polo, every Flick piece is designed to be versatile and timeless, bridging the gap between classic and contemporary.

Commitment to Quality & Responsibility
Flick is proud to be part of Bangladesh’s thriving garment industry, working closely with local manufacturers and suppliers to ensure ethical production and top-tier quality. As part of a new generation of brands, Flick also prioritizes responsible sourcing and reducing waste where possible — because great style shouldn't come at the cost of the planet.

Building a Community
Flick’s designs have caught the attention of everyday trendsetters, fashion lovers, and influencers who appreciate comfort-driven fashion that speaks to their personality. Through social platforms and word-of-mouth, Flick is fast becoming a community-driven brand that reflects the spirit of modern Bangladesh.

The Future of Flick
As Flick continues to grow, the vision remains clear: to be Bangladesh’s leading casualwear brand, offering clothing that fits seamlessly into people’s lives. With new designs, product categories, and creative ideas on the horizon, Flick is ready to step confidently into the future.

Flick is not just a brand — it’s a movement.
A movement for comfort, style, and everyday authenticity. Whether it’s a simple tee or your favorite weekend polo, Flick is here to make sure you wear your vibe, your way.