At Flick.com.bd, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a hassle-free return process to ensure a smooth experience. Please read through the policy below to understand how our returns work.

1. Return Eligibility

To be eligible for a return, items must meet the following criteria:

• Return Period: All returns must be initiated within [30 days] from the date of delivery.

• Condition of Items: Items must be unworn, unwashed, and in original condition, with all tags and labels attached. Products should be returned in the original packaging (if applicable) and without any damage.

• Proof of Purchase: You must provide a valid order number, email confirmation, or receipt when requesting a return.

2. Non-Returnable Items

Certain items cannot be returned or exchanged. These include:

• Sale or promotional items marked as final sale

• Custom or personalized items (such as monogrammed or engraved products)

• Items that are hygienic in nature, such as underwear, swimwear, or intimate apparel

• Gift cards

• Products marked as non-returnable during the purchase process

3. Return Process

We aim to make the return process as simple as possible. To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team within the return period at [insert customer service email address] or by calling [insert customer service phone number]. Provide the following details:

   • Order number

   • Item(s) you wish to return

   • Reason for the return (e.g., wrong size, defective product)

2. Return Authorization (RMA): Once we have reviewed your return request, we will issue a Return Merchandise Authorization (RMA) and provide you with specific return instructions. The RMA number must be written on the return package to ensure proper processing.

3. Package the Item: Carefully package the item to prevent damage during return shipping. Ensure that all original tags, labels, and packaging are intact. If applicable, include any accessories or free gifts that came with the product.

4. Ship the Item: Return the product to the address provided by our customer service team. You will be responsible for the return shipping fees unless the item was defective, damaged, or incorrectly shipped.

4. Refunds & Processing Time

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will process your refund within 5-10 business days. The refund will be issued to the original payment method used for the purchase.

• Refund Method: Refunds will be credited to the same payment method used during checkout.

• Refund Amount: If an item is returned in less-than-perfect condition (e.g., damaged, used, missing packaging), we reserve the right to issue a partial refund.

• Shipping Fees: Please note that shipping fees for the original order are non-refundable.

5. Exchanges

If you need a different size, color, or style, we recommend processing a return for a refund and placing a new order. However, if you would like to exchange an item, please contact our customer service team for guidance on the exchange process.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact our customer support team immediately. We will arrange for a replacement or a full refund at no additional cost to you. To expedite the process, please provide photos of the damage or defects when contacting us.

7. Return Shipping Costs

• Return Shipping Fees: Unless the return is due to an error on our part (e.g., defective, damaged, or incorrect items), customers are responsible for return shipping costs.

• Shipping Label: We may offer discounted return labels to make the process easier for you, but the cost will be deducted from your refund if you choose to use the label provided.

• Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item without tracking.

8. International Returns

For customers outside of [Country of operation, e.g., the United States], we accept returns, but the following applies:

• Return Shipping Costs: Customers are responsible for all international return shipping costs.

• Customs and Import Fees: International customers may be subject to additional customs duties, taxes, or fees upon return. These fees are the responsibility of the customer.

Please contact our customer service team for international return instructions.

9. Order Cancellations

If you wish to cancel an order, please contact us immediately. Once an order is shipped, we are unable to cancel it, but we’ll be happy to assist you with a return after you receive the item. Be sure to check your email confirmation to ensure your order hasn’t already been processed and shipped before reaching out.

10. Customer Support

If you need further assistance or have any questions about our return policy, please contact our customer service team:

• Email: support@flick.com.bd

• Phone: +8801983942828

• Social Media: 

Our customer support team is available from [business hours, e.g., 9:00 AM to 5:00 PM, Monday to Friday], and we are here to help you with any concerns you may have.